Terms & Conditions

1. Definitions

• "FadFocus" refers to our website and mobile application that connects users with local fashion stores.
• "User" refers to any individual accessing the platform, including customers and vendors.
• "Vendor" refers to local fashion stores listing products on our platform.
• "Service" refers to all features, transactions, and interactions available on FadFocus.

2. User Accounts & Responsibilities

• Users must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any fraudulent, abusive, or illegal activity may result in account suspension or termination.
• Vendors must ensure that all listed products comply with legal and ethical standards.

3. Orders & Payments

• Orders placed on FadFocus are subject to store availability. Vendors reserve the right to accept or decline an order.
• Users must make payments through the provided payment gateways. FadFocus is not responsible for third-party payment failures.
• In case of any pricing errors, vendors reserve the right to correct them before fulfilling the order.

4. Returns, Refunds & Cancellations

• Each vendor may have different return, refund, and exchange policies. Users must check store policies before purchasing.
• Refunds are processed as per vendor policy. FadFocus is not liable for vendor-related disputes.
• Users can request order cancellations before the order is shipped. Once dispatched, cancellation requests are subject to vendor approval.

5. Vendor Responsibilities

• Vendors must provide accurate product details, pricing, and availability.
• Any misrepresentation of products, including counterfeit or unauthorized items, may result in termination of the vendor's account.
• Vendors are responsible for order fulfillment and timely delivery.

6. Delivery & Logistics

• FadFocus facilitates same-day or express delivery through partnered logistics providers.
• Delivery timelines are estimates and may vary due to unforeseen circumstances.
• Users must provide accurate delivery details to avoid delays or failed deliveries.

7. Prohibited Activities

Users and vendors are strictly prohibited from:

• Posting false, misleading, or inappropriate content.
• Engaging in fraudulent transactions or chargebacks.
• Violating intellectual property rights of brands or other vendors.
• Abusing, harassing, or misleading other users or vendors.

8. Intellectual Property

• All trademarks, logos, and content on FadFocus are the property of FadFocus or respective vendors.
• Users may not use, reproduce, or distribute content from FadFocus without permission.

9. Limitation of Liability

• FadFocus acts as a marketplace connecting users with local vendors and is not liable for disputes arising between buyers and sellers.
• We do not guarantee product availability, quality, or accuracy of vendor listings.
• FadFocus is not responsible for delivery delays, payment disputes, or third-party service failures.

10. Privacy Policy

By using FadFocus, you agree to our Privacy Policy, which governs the collection and usage of personal data.

11. Amendments to Terms & Conditions

FadFocus reserves the right to modify these terms at any time. Users will be notified of significant changes via email or platform notifications. Continued use of the platform constitutes acceptance of the updated terms.

12. Contact Us

For any queries regarding these Terms & Conditions, please contact: